A survey of the companies that registered substances under REACH in 2010 shows 40% used consultants and about one quarter were unhappy with the helpdesk services provided by member states and the European Chemicals Agency (ECHA).
The 900 respondents to the survey, which was compiled by ECHA, suggested that registrants for the 2013 deadline need a good knowledge of English (because most of the registration process is conducted in that language), must nominate lead registrants for each substance as early as possible and need to ensure staff are properly trained.
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